By Suzanne Sparrow Watson
I heard an interesting panel discussion the other day about how AI will eventually take over many common jobs. Of course, that’s nothing new – we’ve been hearing about how AI will impact our world for the past few years. But the thrust of this discussion was: we don’t know what we don’t know. In other words, we can’t imagine how AI is going to change how we work, because we can’t imagine how AI will change how we work. I remember as a kid hearing people talk about obsolete trends, like cars putting handsome cabdrivers out of business, but that seemed like ancient history to me. But I realize that with the advent of computers in general, and AI specifically, many of the jobs I remember from my childhood seem like ancient history to today’s kids. Here’s just a sampling of jobs I remember that are unfathomable today:

- Switchboard operators: Before direct-dial telephone systems took over, and certainly before the advent of smartphones, switchboard operators were the backbone of communication. In the 1950s, the United States had approximately 342,000 telephone switchboard operators employed by the Bell System, plus a million operators working in private industry. It was a demanding job that required quick reflexes and strong customer service skills as the operators manually connected calls by plugging and unplugging cords on massive switchboards. I remember one of the first offices I worked in had a switchboard and every morning I marveled at how quickly and efficiently the “board worker” handled those calls. Unbelievably, as recently as 2023 the U.S. Bureau of Labor Statistics reported there were approximately 43,800 people working as “Switchboard Operators, Including Answering Services,” with most of those jobs being in the medical and travel industries. Where? In Outer Mongolia????

- Milkmen: Long before Instacart and Amazon, having fresh milk delivered to your doorstep was once a common part of American life. Local milkmen made daily or weekly rounds, leaving glass bottles on doorsteps and retrieving empty ones. In the 1950s, more than half of consumer milk sales came from home delivery services. However, the rise of supermarkets and improved refrigeration technology made milk delivery nearly obsolete. By 1975, home-delivered milk accounted for only about 7% of total milk sales, and by 2005, it had dwindled to just 0.4%. That percentage has actually grown due to the aforementioned home delivery companies, but it’s not the same as the milkman who did our route every week, lugging his wire crate from house to house, who got to know everyone on his route.

- Elevator Operators: In the mid-20th century, elevator operators were essential for manually controlling elevators in department stores, office buildings, and hotels. At its peak, the profession employed more than 90,000 workers in the U.S., responsible for operating controls, greeting passengers, and ensuring smooth rides. I remember going to I. Magnin in downtown San Francisco as a kid and marveling at the elevator operator – her snappy uniform and lilting voice was mesmerizing to me. I wanted to be her when I grew up. Obviously, I couldn’t see too far into the future, because by 1959 more than 90% of elevators were automated. Today, elevator operators are almost nonexistent. In fact, the labor department doesn’t even track them anymore. I read that a few historic buildings, particularly in New York City, still employ operators for nostalgia or specialized service. I’d love to know where they are because the next time I visit I’d like to once again experience having someone at the controls who dressed smartly and could possibly save me if the car plunged into the basement.

- Motion Picture Projectionists: Today’s Netflix generation would probably find it hard to believe that in 1950 there were more than 26,000 people employed as motion picture projectionists. They played a vital role in the moviegoing experience, operating and maintaining film projectors in theaters, ensuring film changeovers, managing carbon arc lamps, and handling nitrate film. But the demand for traditional film projectionists dramatically declined with the rise of digital projection technology. By 2013, an estimated 92% of movie theaters in the United States had made the switch to digital projection. By 2023 only 2,610 people still held the job. That seems like a lot of people still doing a very old-fashioned job. Maybe they work in the same place as the switchboard operators.
I worry a bit about the future of work for the next generation, but I guess that has always been the case. Unless they are plumbers or electricians, I can’t imagine how much AI will impact their careers. I guess I just have to trust that each generation has always adapted and moved forward and that will continue to be the case. All I know is, I don’t care how smart an AI system is, it will never look as snappy as that elevator operator.